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About Hagiwara Sys-Com

Introduction​

Hagiwara Sys-Com US is the Authorized Sales & Service Partner of Hagiwara Solutions, a Japanese industrial storage pioneer with over 30 years of experience.
We introduce Hagiwara Solutions’ highly reliable storage products—adopted by many Tier 1 manufacturers in Japan—to global markets, and provide comprehensive local support to ensure the long-term stability of industrial systems.

Laguna Hills office.jpg

Laguna Hills, California USA

About Hagiwara Solutions

Hagiwara Solutions is a Japan-based manufacturer specialized in industrial-grade storage products such as SSDs, USB drives, and memory cards. With more than three decades of experience, Hagiwara Solutions has consistently delivered products designed for quality, reliability, and long-term supply stability. Its products are widely trusted and continuously adopted by leading manufacturers across diverse fields, including automotive, semiconductor, medical devices, factory automation, industrial machinery, aerospace, transportation, and critical public infrastructure systems.

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Backed by Elecom Group

Hagiwara Solutions is part of the Elecom Group, led by Elecom Co., Ltd.—one of Japan’s largest PC peripherals companies.
Elecom is a publicly listed company on the Tokyo Stock Exchange (Prime Market, formerly First Section), with a strong global presence with a broad product portfolio and solid financial foundation. As a member of the Elecom Group, Hagiwara Solutions combines its industrial expertise with the group’s technological strength and stability, ensuring customers worldwide can rely on its products and services.

Our Role as Hagiwara Solutions’ Overseas Partner

At Hagiwara Sys-Com US, we serve as the global contact point for Hagiwara Solutions’ products and services.


Our responsibilities include:

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  • Sales window for all Hagiwara Solutions products (no minimum order quantity)

  • Technical support, including initial failure analysis and RMA handling

  • Consultation for customized specifications and special requirements

  • Local procurement window for Japanese manufacturers operating overseas

  • Distribution of End-of-Life (EOL) and Product Change Notification (PCN) information to international customers

  • Sales and after-sales support for Hagiwara Solutions’ software products (VaccineUSB, DiskDeleter, Security USB, and more)

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Business Domains

1. Industrial & Enterprise Storage Solutions​

  • Product consulting to select the most suitable storage for each application

  • Support for migration from other vendors' products

  • Order reception, sales, and shipment for customers in North America and beyond

  • Buffer stock management for continuous purchasing customers

  • First-level technical support and RMA services

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2. Legacy Storage Solutions​

  • Alternative product proposals and sales for discontinued or hard-to-obtain devices (e.g., SCSI HDD/SSD, PATA HDD/SSD, and other legacy interfaces)

  • Procurement of Hagiwara Solutions’ End-of-Life products

  • Migration consulting from legacy storage environments

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3. Security Solutions​

    (VaccineUSB/ Security USB/ DiskDeleter)

  • Sales window for new purchases and license renewals

  • License expiration notifications and renewal support

  • Technical support and consultation for deployment and operation

Our Value Proposition

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We are committed to delivering:

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  • Reliability – Industrial storage trusted by Tier 1 manufacturers worldwide

  • Continuity – Support and replacement options even after product discontinuation

  • Convenience – Local support and quick response from our North America office

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